Shipping Information
Order Confirmation
Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.
Processing
Once your order has been placed and you have received a confirmation of your order, our team will receive your order for processing. Please note that our current processing time is 2-3 business days. Once your order has been processed and its shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.
Our Customer Service team will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.
We typically deliver all items in a multiple product order together. However, your order may be subject to split shipment due to the available stock of your items and/or to allow us to process and deliver your order more efficiently. If your order has been shipped with a split shipment, you will receive all pertinent tracking information for the packages containing your order.
Cancellations
You may cancel your order, for any reason, up to the moment that is processed by our team. Once your order has been marked as completed and released for shipping, we are unable to cancel your order. However, if you contact us to cancel your order but it has already been processed or shipped, we will allow a return for a refund once the item is received in its original, unused packaging. This exception only applies in this specific case. Please reach out to our Customer Support team as soon as possible if you need to cancel your order.
Shipping: U.S.A.
Shipping fees are calculated based on the estimated weight and dimensions of your items. You'll see the exact cost at checkout.
Orders over $50 qualify for free standard shipping
Orders under $50 have a flat shipping rate of $5
Standard U.S. Shipping (3-7 business days)
Need your order sooner? You can preview expedited shipping costs at checkout before completing your purchase.
Pre-order items will be shipped according to the shipping date provided on the pre-order product page. Please note that the delivery time can vary from 1-3 months.
Please note that it may take up to 24 hours for your tracking number to begin reflecting updates.
Promo codes: Can I add a promo code after my order has been submitted? (I forgot to add my promo code)
Promo codes cannot be added to an order after it has been placed, or applied to a previous purchase. The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.
Can I combine promo codes on my order?
No, only one promo code can be used per order, and in some cases codes may only be redeemed once.
The promotion ended, can I still use my code?
All promo codes are available for a limited time and while supplies last. Expired codes are no longer valid and cannot be used.